Customer Service Specialist - Regina

 

If you are a problem-solver with an energetic and friendly attitude and a passion for exceptional customer service and continued learning then keep reading!

 

Knight Archer Insurance (KAI) is looking for a part-time Customer Service Specialist based in our Regina offices. Our brokerage has 17 locations that span three provinces, has been in business and active in the community for 40 years, and truly believes in our mission statement, “...making life easier.”

 

As part of our team, we expect a shared passion for evolving the customer experience and full commitment from you supporting our mission, vision, and values. In return for your dedication and best effort, you will receive our support developing your career while “...making life easier” for you which includes a range of perks, competitive salaries, a team-focused environment, and a wide range of benefits.

 

A Day in the Life:

  • Welcoming all customers in a timely and courteous manner.
  • Primary in-person and phone contact for all clients.
  • Issuing registrations and plates to clients for vehicles.
  • Issuing driver’s licences for people new to Saskatchewan.
  • Processing payments by cash, debit, credit, or personal cheque on client accounts while maintaining confidentiality.
  • Contacting SGI support service while maintaining a positive working relationship.
  • Accurately processing and recording payment for personal insurance policies.
  • Working with computer programs such as Microsoft Office, SigXP, and SGI auto fund.
  • Continuously learning and keeping up-to-date with SGI training sessions and online modules.
  • Collaborating with teammates and other departments in a timely and effective manner.

 

What You Bring to KAI:

  • Exceptional communication and conflict management skills.
  • Flexibility in scheduling which includes evenings and weekends (approximately 20 hrs/wk).
  • Exceptional organizational and prioritization skills.
  • Exceptional time management and multi-tasking abilities that allow you to meet tight deadlines.
  • Working proficiency in English, both written and verbal (bonus points for multilingualism).
  • Respectful of one’s time and the ability to work on a defined schedule—punctual.
  • Ability to work well both independently and collaboratively.
  • Strong sense of personal ethics and the ability to maintain confidentiality.

 

Education and Experience:

  • 1-2 years in customer service.
  • Minimum grade 12 diploma, with bonus points for post-secondary work that is related to the position (office education, administration, etc.)
  • Experience working in an office environment is preferred, but not necessary.
  • Bonus points for additional certifications relating to any of the software mentioned.

 

If this sounds like an opportunity that speaks to you and are ready to begin on the path to your new career, we encourage you to apply! Please send a cover letter and up-to-date resume highlighting how your knowledge, skills, and abilities make you the ideal candidate to: careers@knightarcher.com. In the subject, be sure to include your name and the position title (Customer Service Specialist- Regina). Applicants who do not follow this format may experience a delay in response. The deadline to apply is Friday, December.3, 2021.

 

*KAI is an equal opportunity employer that values a diverse workforce of creative minds.
**Please note that the successful candidate must pass a criminal record check and will be required to provide proof of Covid-19 vaccination or negative test results on a regular and frequent basis once an employment offer is issued.

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