Customer Service Specialists (FT & PT) - Regina

Knight Archer Insurance is looking for full-time and part-time Customer Service Specialists based in our Regina locations.  The successful applicants will be energetic and self-motivated with a passion for excellent customer service.  Our brokerage is a family owned and operated business that truly believes in our mission statement, “...making life easier”.  As a part of our team we will expect full commitment from you supporting our mission and in return you will receive our support in helping to develop your career and “...making life easier” for you.


Job Specifics

  • Primary contact for all customers either by phone or in person
  • Greeting all customers in a timely and courteous manner
  • Issuing registrations for customers coming in for their renewals
  • Issuing new plates to customers who have bought new and used vehicles
  • Transferring drivers licences for people moving to Saskatchewan
  • Taking payments on customer accounts while keeping all information private
  • Calling SGI support service when needed and keeping a positive working relationship with SGI
  • Taking payments by cash, debit, credit, or personal cheque
  • Properly processing and recording payment for personal insurance policies
  • Working with computer programs such as MS Office, SigXp, and SGI auto fund
  • Scanning documents into our computer system and attaching them to customer files
  • Continuously learning by keeping up to date with SGI training sessions and online modules
  • Ensure that all messages that you take for other personnel are given to the appropriate employee in a timely manner

Job Qualifications

  • Must be able to work flexible hours which includes evenings and weekends; this is defined as a minimum of one evening shift per work week and a minimum of one Saturday and Sunday per month
  • Ability to multi task and meet multiple deadlines
  • Acceptable criminal record check
  • Able to work with minimal supervision
  • Excellent organizational and communication skills
  • Punctual
  • Proficient in English, both written and verbal

Education and Experience Requirements

  • Grade 12 diploma or equivalent
  • Office Education certificate is an asset
  • 1-2 years customer service experience
  • Office experience is an asset

Knight Archer Insurance offers competitive salaries and a wide range of benefits for our employees.  Please state if interested in full-time or part-time and if available during the day for part-time hours. Apply by emailing before July 31, 2018; include a cover letter, updated resume and references. Only those selected for an interview will be contacted.



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