To Our Valued Customers,
It has been less than 1 week since the World Health Organization (WHO) declared COVID-19 a global pandemic. In the time since that has happened, we have all felt the urgency and uncertainty unfolding around us. Precautionary measures to #Flattenthecurve are being taken throughout Canada and all around the globe. Schools and businesses are being closed in an effort to reduce potential exposure.
As an Insurance Brokerage, Knight Archer is invested on a daily basis in protecting our customers from financial loss and hardship. We are also invested in the health and safety of our customers, employees and our communities as a whole. I am sending this email as an update regarding my personal assurance to you, our customer, that we taking every precautionary measure we can to do our part in protecting our society.
With that in mind, we have chosen to reduce the number of staff in both our Winnipeg and Brandon locations, allowing staff to work from home if possible. We are also working with the Insurance Brokers Association of Manitoba and MPI to determine the best solution for providing services to our customers. Knight Archer is advocating for changes to the current procedures to allow for customers to call in and facilitate business over the phone.
With regards to Home, Tenant and Business insurance, we are well established to provide services to customers online. Knight Archer is also pleased to provide the ability for our personal customers to use eBroker, our self-service portal allowing you to view insurance documents, make payments, contact your broker, etc. Please feel free to discuss with your broker and get set up – the service is FREE!
Knight Archer is a diverse brokerage and we have loved ones all over the world, including many places currently more affected than Canada. We commit to moving forward with thoughtful consideration towards all involved.
If you have any questions, we're here to help, please do not hesitate to contact one of our locations:
Winnipeg - 204-284-2671
Brandon - 204-573-8240
Head Office - 1-888-818-5032
President & CEO