Customer Service Specialist - Regina (Part-Time)

Knight Archer has an opportunity for a part time Customer Service Specialist at one of our three locations in Regina, SK. This is an exciting opportunity to build your career in the insurance industry.

Knight Archer Insurance is a family owned and operated brokerage that truly believes in our mission statement, "…making life easier". As a part of our team you can expect to thrive in an inclusive culture of teamwork, strong leadership and respect with a commitment to having the best trained staff in the industry. Here, diverse people pull together to achieve goals that are challenging and rewarding.

We are proud to offer:

  • Competitive salary;
  • Wellness subsidy;
  • Positive work-life balance;
  • Opportunity for career development including education opportunities, continuous training and career planning;
  • Opportunity to work for a company that is dedicated to giving back to your community.

Job Specifics

  • Primary contact for all customers either by phone or in person
  • Greeting all customers in a timely and courteous manner
  • Issuing registrations for customers coming in for their renewals
  • Issuing new plates to customers who have bought new and used vehicles
  • Transferring drivers licence’s for people who are moving to Saskatchewan from a different province or country
  • Taking payments for outstanding receivables on customer accounts while keeping all information private
  • Calling SGI support service when needed and keeping a positive working relationship with SGI
  • Taking payments by cash, debit, credit, or personal cheque; also ensuring that cheques are filled out properly
  • Processing and recording payment for personal insurance policies
  • Ensuring all brochure displays are kept up to date and full
  • Working with computer programs such as MS Office, SigXp, and SGI auto fund
  • Scanning documents into our computer system and attaching them to the correct customer file
  • Continuously learning by keeping up to date with SGI training sessions and online modules
  • Ensuring that all messages you take for other personnel are given to the appropriate employee in a timely manner

Job Qualifications

  • Must be able to work flexible hours including evenings and weekends; this is defined as a minimum of one evening shift per work week and a minimum of one Saturday and Sunday per month
  • Able to multitask and meet multiple tight deadlines
  • Acceptable criminal record check
  • Must be able to work with minimal supervision
  • Excellent organizational and communication skills
  • Must be punctual
  • Must be proficient in the English language

Education and Experience Requirements

  • Grade 12 diploma or equivalent
  • Office Education certificate is an asset
  • 1-2 years customer service experience
  • Office experience is an asset

The Reward:

  • Opportunity for career development including education opportunities, continuous training and career planning;
  • Commitment to staff wellness;
  • A generous compensation package;
  • Opportunity to work for a company that is dedicated to giving back to your community;
  • Opportunity to become part of a diverse team dedicated to “…making life easier”.

We look forward your application. Apply by emailing careers@knightarcher.com; include a cover letter, updated resume, and references. Please apply by July 14, 2017.

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