Customer Service Specialist - Regina (Full-Time)

Knight Archer has an opportunity for a Customer Service Specialist at one of our three locations in Regina, SK. This is an exciting opportunity to build your career in the insurance industry.

Knight Archer Insurance is a family owned and operated brokerage that truly believes in our mission statement, "…making life easier". As a part of our team you can expect to thrive in an inclusive culture of teamwork, strong leadership and respect with a commitment to having the best trained staff in the industry. Here, diverse people pull together to achieve goals that are challenging and rewarding.

We are proud to offer:

  • Competitive salary;
  • Full benefits package including employee assistance and RRSP matching;
  • Wellness subsidy;
  • Positive work-life balance;
  • Opportunity for career development including education opportunities, continuous training and career planning;
  • Opportunity to work for a company that is dedicated to giving back to your community.

Job Specifics

  • Primary contact for all customers either by phone or in person
  • Greeting all customers in a timely and courteous manner
  • Issuing registrations for customers coming in for their renewals
  • Issuing new plates to customers who have bought new and used vehicles
  • Transferring drivers licence’s for people who are moving to Saskatchewan from a different province or country
  • Taking payments for outstanding receivables on customer accounts while keeping all information private
  • Calling SGI support service when needed and keeping a positive working relationship with SGI
  • Taking payments by cash, debit, credit, or personal cheque; also ensuring that cheques are filled out properly
  • Processing and recording payment for personal insurance policies
  • Ensuring all brochure displays are kept up to date and full
  • Working with computer programs such as MS Office, SigXp, and SGI auto fund
  • Scanning documents into our computer system and attaching them to the correct customer file
  • Continuously learning by keeping up to date with SGI training sessions and online modules
  • Ensuring that all messages you take for other personnel are given to the appropriate employee in a timely manner

Job Qualifications

  • Must be able to work flexible hours including evenings and weekends; this is defined as a minimum of one evening shift per work week and a minimum of one Saturday and Sunday per month
  • Able to multitask and meet multiple tight deadlines
  • Acceptable criminal record check
  • Must be able to work with minimal supervision
  • Excellent organizational and communication skills
  • Must be punctual
  • Must be proficient in the English language

Education and Experience Requirements

  • Grade 12 diploma or equivalent
  • Office Education certificate is an asset
  • 1-2 years customer service experience
  • Office experience is an asset

The Reward:

  • Opportunity for career development including education opportunities, continuous training and career planning;
  • Commitment to staff wellness including a comprehensive employee assistance program;
  • A generous compensation package including a competitive wage and benefits program;
  • Opportunity to work for a company that is dedicated to giving back to your community;
  • Opportunity to become part of a diverse team dedicated to “…making life easier”.

We look forward your application. Apply by emailing careers@knightarcher.com; include a cover letter, updated resume, and references. Please apply by June 23, 2017.

 

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